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Courses

Customer Experience Excellence – Bundle

Original price was: $2,204.00 USD.Current price is: $1,322.40 USD.

Give your teams the tools to deliver consistent, standout customer experiences.

Customer expectations are higher than ever — and service quality directly impacts brand loyalty and revenue. The Customer Experience Excellence bundle trains retail, hospitality, and customer-facing teams to communicate with confidence, resolve complaints professionally, manage difficult interactions, and create memorable service experiences that keep customers coming back.

Professional Workplace Skills – Bundle

Original price was: $2,152.00 USD.Current price is: $1,291.20 USD.

Develop confident, capable administrative and corporate team members.

Modern workplaces rely on employees who can communicate professionally, stay organized, manage workloads, and collaborate effectively. The Professional Office Skills Accelerator bundle equips administrative and office staff with essential workplace skills that improve productivity, communication, and professionalism across the organization.

Entrepreneur & Small Business Foundations – Bundle

Original price was: $2,138.00 USD.Current price is: $1,282.80 USD.

Build the essential skills every business owner needs to launch, manage, and grow successfully.

Entrepreneurs often wear every hat — manager, marketer, salesperson, and strategist. The Entrepreneur Success Foundations bundle equips small business owners with the skills that matter most: communication, planning, financial literacy, marketing strategy, and confident business leadership.

Team Efficiency & Accountability – Bundle

Original price was: $2,138.00 USD.Current price is: $1,282.80 USD.

Build strong supervisors and cohesive operational teams.

Organizations rely on clear communication, strong teamwork, and effective frontline leadership. Our Team Efficiency & Accountability bundle strengthens daily operations by training supervisors and team leads to communicate clearly, resolve conflict, enforce safety, and boost team morale.

Leadership Skills for Technical Professionals – Bundle

Original price was: $2,058.00 USD.Current price is: $1,234.80 USD.

Transform strong talent into confident, strategic leaders.

Experts are often promoted for their knowledge — but are not always prepared for the leadership, communication, and project management responsibilities that come with advancement. The Leadership Skills for Technical Professionals Bundle builds the people skills, critical thinking, and strategic mindset required to lead in technical environments.

Public Leadership & Community Engagement – Bundle

Original price was: $1,912.00 USD.Current price is: $1,147.20 USD.

Develop leaders who inspire trust, strengthen teams, and serve their communities with excellence.

Public leaders must navigate complex stakeholder expectations, lead diverse teams, and communicate with clarity in high-visibility environments. The Public Leadership & Community Engagement bundle provides the strategic, communication, and conflict-management skills required to lead effectively in government and community-based organizations.

Leadership & Communication – Bundle

Original price was: $1,832.00 USD.Current price is: $1,099.20 USD.

Build confident, capable frontline leaders.

Leaders play a critical role in safety, team productivity, and customer satisfaction — yet many are promoted without the leadership and communication skills needed to succeed. The Leadership & Communication Bundle equips leaders and supervisors with practical, real-world tools to lead teams, manage conflict, coach effectively, and communicate with clarity on busy job sites.

Human Centered Leadership – Bundle

Original price was: $1,672.00 USD.Current price is: $1,003.20 USD.

Develop leaders who communicate with clarity, lead with empathy, and inspire high-performing, people-first teams.

Today’s most effective leaders are not defined by authority — they are defined by their ability to build trust, foster psychological safety, and create environments where people feel valued, supported, and able to perform at their best. The Human Centered Leadership Bundle equips leaders with the communication, emotional intelligence, and relationship-building skills essential in modern workplaces.

Through highly practical, people-focused training, participants learn how to handle difficult conversations gracefully, strengthen team collaboration, hold others accountable with respect, and lead in a way that supports mental well-being, resilience, and long-term organizational success. This bundle is ideal for leaders who want to elevate their influence by elevating their people.

Resilience & Compassionate Communication – Bundle

Original price was: $1,553.00 USD.Current price is: $931.80 USD.

Support your people with the emotional intelligence and resilience skills needed for high-stress environments.

The Resilience & Compassionate Communication Bundle builds the communication, emotional intelligence, and stress-management skills required to maintain professionalism, protect well-being, and support positive client interactions. Great for healthcare, education, and social service professionals who face complex emotional demands every day.

Psychological Safety & Workplace Culture – Bundle

Original price was: $1,553.00 USD.Current price is: $931.80 USD.

Create environments where people feel safe to speak up, take risks, collaborate, and thrive.

Psychological safety — the belief that a team is safe for interpersonal risk-taking — is one of the strongest drivers of engagement, innovation, performance, and well-being in modern workplaces. This comprehensive training bundle equips learners with the knowledge, skills, and mindset needed to recognize psychological risks, respond constructively to conflict, promote respect and inclusion, and build teams where people feel valued, supported, and confident to contribute their best.

Understanding and investing in psychological safety benefits both individuals and organizations: it reduces fear of speaking up, fosters open communication, accelerates learning from failure, and supports resilient, inclusive cultures.

Human Resources Training: HR for the Non-HR Manager

$425.00 USD

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

Workplace Violence: How to Manage Anger and Violence in the Workplace

$425.00 USD

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.

Entrepreneurship 101

$425.00 USD

Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business.
This three-day course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey.

The Professional Supervisor

$425.00 USD

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This three-day workshop can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

The Practical Trainer

$425.00 USD

Most people who call themselves trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with teaching, writing, or leadership, although they come from nearly every field.
As such, people who work as trainers are often put into difficult situations without much understanding of what training is or how to do it well. We know that being a good trainer is the result of developing skills to bring information to an audience. This information will then engage, empower, and encourage continued learning and development.
This three-day course will give you the skills that you need so that students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the workplace.
Participants will also have the opportunity to conduct a short group training session that incorporates these training concepts.

Problem Solving & Decision Making

$425.00 USD

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this two-day workshop is all about.

Sales and Customer Service Training for Call Center Agents

$425.00 USD

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

Global Business Strategies

$425.00 USD

Opportunities to take a regional business into the global market make it possible to strategically, smartly, and profitably accomplish more than you can by staying local. To prepare, you need to set your business up for success by being open to learning, to applying new ideas, and to continually reviewing how you can create success in the global market.
Topics such as trade financing, regulatory considerations, international business planning, sustainability, and much more are included in this three-day course. The materials here are well suited for small and medium sized business leaders as they prepare to take their company into the global marketplace.
We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.

Conducting Effective Performance Reviews

$425.00 USD

Effective performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”
Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Project Management: All You Need to Know

$425.00 USD

Project management is no longer only for mega projects worth hundreds of thousands of dollars. Small projects can benefit from project management tools. These time tested tools can help you to get that small project done well, done under budget, and done on time. This workshop is not intended for those looking to be certified as project managers but rather for those who complete projects at work from time to time.

In this course, you will gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your small projects will be more successful than ever!

Business Leadership: Becoming Management Material

$425.00 USD

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.
What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it?
The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

Basic Business Management: Boot Camp

$425.00 USD

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future.
The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply.
This three-day business management training course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.

Advanced Skills for the Practical Trainer

$425.00 USD

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy.

To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development. We want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This three-day workshop will help you reach that goal.

This workshop requires that you have a good understanding of basic training principles, including adult learning concepts, Mainstream Corporate Training’s experiential learning cycle, training methods, and designing a learning sequence. We strongly recommend completing Mainstream Corporate Training’s  “The Practical Trainer” workshop before taking this course.

Public Speaking: Speaking Under Pressure

$279.00 USD

This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization.
Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behaviour. It applies to formal speeches as well as everyday business situations.
It requires presence of mind, goal orientation, adaptation, and judgment. It also requires differentiating between oral and written communications.
This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.